Returns

Exchanges & Returns

IMPORTANT NOTE: Colour Matching - Online Purchases

Due to the limitations of the current electronic display devices, it is NOT possible to accurately ascertain the colour of an item when viewing on such devices. We provide NO guarantee if the colour of the product purchased at our website does not turn out to be as expected. Any exchanges or returns due to colour mismatch are subject to a restocking fee of up to 35%.

Final sale products cannot be returned or exchanged.

All Jewellery product(s) are final Sale and cannot be returned or exchanged.

Exchanges - Online Purchases

While our goal is for you to be completely happy with every purchase from thehaya.com, should you desire an exchange, please write to us explaining the reason for exchange, and the product(s) to be exchanged. Once you receive a reply from us explaining the return procedure, please return the product(s) to us for a prompt exchange within seven business days from the date you receive our reply advising you to return the product(s). The product(s) must not be worn other than for trying out, washed or otherwise damaged in any way. You will be responsible to pay the return shipping and reshipping fees. Please be sure to include your name and order number with the returned product(s). At any time, thehaya.com reserves the right to refuse a return or exchange, or decline to issue a store credit for the return shipping, especially when the reason for return is that the product was ordered without reading the product description carefully and the product in question turns out to be different from your requirement or expectation.

Exchanges - In Store Purchases

Should you desire an exchange, please bring back the merchandise within seven days from the date you purchase your merchandise, provided that the merchandise is in the same state as it was when purchased. At any time, thehaya.com reserves the right to refuse a return or exchange.

Returns - Online Purchases (Store pickup is NOT considered an online purchase. For store pickups, please refer to the exchange policy for in store purchases above).

Your satisfaction is guaranteed. If for any reason your purchase doesn't meet your expectation, please write to us explaining the reason for return, and the product(s) to be returned. Once you receive a reply from us explaining the return procedure, please return the product(s) to us for an exchange or refund within seven business days from the date you receive our reply advising you to return the order. The product must not be worn other than for trying out, washed or otherwise damaged in any way. Please be sure to include your name and order number with the returned product(s). At any time, thehaya.com reserves the right to refuse a return or exchange, especially when the reason for return is that the product was ordered without reading the product description carefully and the product in question turns out to be different from your requirement or expectation. We reserve the right to deduct up to 30% restocking fee if the returned items are shipped back to us more than 10 days from the date the order is received by the customer. Original and return shipping fees are non-refundable. You will be responsible to pay the return shipping fee. Original shipping fee will be deducted from the refund amount in case the entire order has been returned. Please be sure to include your name and order number with the returned product(s). We care about your feedback, so please take a moment and let us know the reason for your return in the appropriate spot on the invoice or through our website. At any time, thehaya.com reserves the right to refuse a return or exchange.

Returns - In Store Purchases

We currently we do not accept returns on any merchandise purchased at our outlet store, but you may exchange the product within seven days from the date you purchase your merchandise, provided that the merchandise is in the same state as it was when purchased. At any time, thehaya.com reserves the right to refuse a return or exchange.

(Product(s) purchased online may be exchanged or returned at our store, provided that the merchandise is in the same state as it was when purchased. At any time, thehaya.com reserves the right to refuse a return or exchange).

Order Cancellation

We cannot cancel an order once it has been shipped. In that case, you may return the order in its original packing for a full refund (less the shipping fees).

By clicking the PLACE ORDER button, you are agreeing to the terms of our return, exchange and cancellation policies.

Send your returns or exchanges to:
Haya Enterprises
119 Chadburn Street
Oshawa ON, L1H 5V3
Canada
Tel: (647) 685-2239